Last updated: Nov 2024
School of Hotel & Tourism Management
The Hong Kong Polytechnic University
📱 +852-3400-2265
📍 17 Science Museum Rd, TST East, Kowloon, Hong Kong
I am an Assistant Professor (tenure-track) at the School of Hotel and Tourism Management, Hong Kong Polytechnic University. I serve as a social media engagement officer at the Journal of Hospitality and Tourism Management and an editorial board member at the Journal of Hospitality and Tourism Cases. I am also a member of the necessary condition analysis (NCA) development team. I am interested in technology-mediated services/experiences, hospitality value management, and necessary causality/NCA. I’m currently studying AI hospitableness, gamified services, and the experimental method with necessary causality… read more
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